Alice Dashboard Troubleshooting

Common Browser Issues

If you have trouble with your online Alice Dashboard, you may be experiencing an issue with your Internet browser. Common issues include:

  • Trouble logging in to your account using correct login information
  • Outdated information or information not displaying correctly
  • Seeing a blank dashboard 

Browser Troubleshooting

For browser issues, try the following troubleshooting tips:

  • Make sure that your browser is up to date. Here are instructions for how to do so for our supported desktop browsers: ChromeEdgeFirefox and Safari.
  • Clear the cache on your browser. Instructions for clearing your cache will vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions.
  • Switch to a different browser: ChromeSafariEdge or Firefox. Double check that you are running the most up to date version of these browsers.

Please note: Internet Explorer is not supported by the Alice Dashboard.

Enable Cookies

Alice’s login page requires that your browser have cookies enabled. To make sure cookies are enabled in your browser, click the link below corresponding to your browser type and follow the instructions listed on the page to enable cookies. Once this is done, navigate back to your online Alice Dashboard and try signing in again.

Here’s how to enable cookies for some of the most popular web browsers: